Refund Policy

REFUNDS & RETURNS: Our products are custom made and printed on demand. As such we are unable to offer exchanges or refunds. Please make sure you check the sizing and colours before ordering. If there is a production fault on your item please email us at thehybridsera@gmail.com and we will notify you how to proceed, we have the right not to offer a refund or exchange on this basis as well. If you have any questions about what you are about to order please email us.

 

DELIVERY & DELIVERY TIMES Please allow 7-14 working days for production and delivery. Our products are made to order. We aim to produce and post your products as quick as we can but there maybe times due to supplier delays that your item may take slightly longer than you expect. We have the right not to refund a missing item(s) but we will try and help resolve any delivery issues. We will not be held responsible if you enter the incorrect address and the item is shipped to that incorrect address and the item is lost. If you are wondering where your product(s) are or you have concerns over your delivery please email: thehybridsera@gmail.com and we will do our best to help.